7.1 Trainer Competencies and Key Performance Indicators
 Manage Safety
 Manage the Trainee
 Prepare the Training Environment
 Continuously Improve Performance
 Conduct Training
 Perform Trainee Assessment
 Perform Course Evaluation

7.2 Manage Safety
 Ensures a safe training environment
 Ensures that the required equipment meets safety requirements
 Communicates evacuation procedures
 Ensures a safe operating environment e.g for aircraft, WX, fuel Identifies hazards and manages them
 Creates an appropriate safe learning environment
 Identifies and takes appropriate action to prevent physical or mental stress
 Intervenes when required for safety
 Transfers control of aircraft or equipment safely
 Intervenes when required for safety appropriately at the correct time e.g verbally or taking control
 Recommences training as soon as practicable (after any safety intervention)

7.3 Manage the Trainee
 Understands trainees
 Identifies and demonstrates awareness of trainee characteristics (experience,
language, culture)
 Determines learning needs
 Demonstrates awareness of learning styles
 Selects or modifies instructional materials and methods as appropriate
 Coaches trainees
 Demonstrates awareness of any measurable indicators of trainee readiness for
training (as far as possible)
 Is flexible and supportive to trainees’ performance and needs
 Develops appropriate relationship with trainees
 Develops and sustains trainees’ motivation

7.4 Prepare the Training Environment
 Designs training
 Explains why the training is needed
 Ensures the training is logistically structured (where there is a need for the instructor to design training programs)
 Ensures the training is realistic and relevant
 Ensures there are specific and measurable objectives
 Ensures realism in choice of scenarios
 Ensures adequate facilities and equipment
 Ensures the facilities are scheduled and adequate to meet the learning outcome objectives
 Ensures that the physical environment is suitable for learning
 Ensures environment and conditions exist for the training objectives
 Ensures that the equipment is suitable, adequate and serviceable
 Arranges appropriate airspace for the required training, if applicable

7.5 Continuously Improve Performance
 Evaluates effectiveness
 Encourages and welcomes feedback in his own performance as an instructor
 Evaluates his own performance as an instructor and learns from the results
 Actively seeks feedback on the training course from trainees and peers
 Sustains personal development
 Maintains required qualifications
 Strives to increase and updates relevant knowledge and skills
 Demonstrates continuous improvement of instructor and evaluator competencies

7.6 Conduct Training
 Establish and maintain credibility
 Demonstrates an exemplary role model’s behavior ( meaning the behaviors expected in the technical role being trained, according to the competencies and related KSA)
 Establishes credentials
 Demonstrates respect for organisational goals and requirements ( SOPs, dress code, grooming, appearance, acceptable personal conduct etc)
 States clear objectives and clarifies roles for the training or evaluation being
undertaken
 Establishes and maintains an atmosphere of mutual respect
 Demonstrates effective presentation skills
 Stimulates and sustains trainee’s interest
 Sequences and paces instructions appropriately
 Uses the voice effectively ( e.g Tempo, Volume, pitch etc)
 Uses eye contact effectively
 Uses gestures, silence, movement and training aids effectively
 Demonstrates effective questioning skills
 Demonstrates effective instruction and facilitation
 Communicates effectively both verbally and non-verbally
 Listens actively and reads non-verbal messages correctly
 Asks appropriate questions to encourage learning or to confirm understanding
 Answers questions, correctly and adequately
 Generates content by questioning, redirecting, balancing, participation etc
 Provides structure by confirming understanding , paraphrasing, summarizing etc
 Creates and sustains realism
 Ensures realism in the choice of scenario administered
 Maintains a realistic approach in the conduct of the scenario
 Manages Time
 Allocates time appropriately in activities
 Adjusts time spent in activities to ensure that objectives are met
 Implements contingency plans for situations in which activities must be eliminated, reduced or replaced

7.7 Perform Trainee Assessment
 Develops assessment methods
 Selects appropriate events and activities through which to observe trainee’s
performance
 Clarifies assessment process and rules with trainee
 Communicates to trainees the criteria against which their performance will be
assessed
 Monitors trainee’s performance during instruction
 Observes behaviours
 Interprets observed behaviours and comments correctly
 Allows trainees to self-correct in a timely manner
 identifies individual differences in learning rates
 Makes objective assessments
 Compares trainee’s performance outcomes to defined objectives
 Applies performance standards fairly and consistently
 Ensures a level of knowledge and skill that achieves an appropriate level of safety
 Observes and encourages self-assessment of performance against performance standards
 Confidently makes decision on outcome of the task
 Provides understandable and actionable feedback
 Ensures applicant fully comprehends the assessment
 Applies appropriate corrective actions
 Uses facilitation techniques where appropriate
 Provides positive reinforcement
 Encourages mutual support
 Develops and seeks agreement on any plan for improvement or remediation
 Produces training and performance reports
 Keeps appropriate and adequate training and performance records
 Reports clearly and accurately on trainee’s performance using only observed
behaviours reflecting Knowledge, Skills and Attitudes
 Follows up corrective actions
 Reports recognized training opportunities within the training system for the purpose of process improvement
 Respects confidentiality


7.8 Perform Course Evaluation
 Self – evaluates the effectiveness of his own performance as an instructor
 Evaluates own communication skills
 Evaluates own presentation skills
 Evaluates own facilitation skills
 Evaluates own use of training media
 Evaluates own use of instructional materials
 Evaluates own assessment of trainees
 Evaluates the effectiveness of a course or phase of a course
 Evaluates trainee’s feedback on the training process
 Evaluates trainee’s mastery of end-of-course objectives
 Evaluates the effect of facilities on trainee’s performance
 Evaluates the effect of equipment on trainee’s performance
 Evaluates the effect of training materials on trainee’s performance
 Evaluates the effect of the management of the training program on trainee’s
performance
 Reports information on course evaluation
 Identifies strengths and weaknesses of the training course
 Identifies systemic safety issues
 Identifies unexpected outcomes
 Identifies barriers to transfer of learning
 Makes recommendations for improvements to course design
 Makes recommendations for improvements to course documentation
 Makes recommendations for improvements to training media and facilities
 Shares information with other instructors and management


7.9 Trainer Competency Grading Criteria
 The instructor performed “Extremely Well” by always demonstrating most of the
performance criteria when required, in an exemplary manner.
 The instructor performed “Very Appropriately” by regularly demonstrating most of the performance criteria when required
 The instructor performed “Adequately” by regularly demonstrating many of the
performance criteria when required
 The instructor performed at a “Marginal Level”, by occasionally demonstrating some of the performance criteria when required
 The instructor’s performance was “Not Appropriate”, and rarely demonstrated any of the performance indicators when required.